Coronavirus COVID-19 Testing Lab Information System (LIS) / Lab Information Management System (LIMS) Software
Commercial & Academic Testing Labs Can Quickly Create a HIPAA Sample Tracking & Patient Management System
How will your lab track cases, share information & work with local hospitals & healthcare organisations doing COVID-19 testing while exponentially scaling?
Giva's HIPAA-compliant cloud application allows labs, hospitals and other healthcare organisations to:
- Very quickly stand up a HIPAA-compliant cloud Laboratory Information / Laboratory Information Management System to facilitate communication and information sharing on patient samples, test status, results, reporting, etc.
- Coordinate resources and workflows, and establish testing priorities
- Easily monitor testing and results with real-time Reports and Dashboards so decision makers can take action, report to Local, State and Federal agencies and hospitals, as necessary
- If desired, allow key healthcare partners access to a shared cloud system so information sharing is real-time
- Seamlessly integrate with email to provide progress and status notifications to partners as necessary
- Allow patients to log into a HIPAA compliant Self-Service portal to view results and provide more information as necessary
- Streamline any process involving paper
- Automate workflows to save time
- Deploy in days, train healthcare providers in 1 hour
- Intuitive and easy to use
Intuitive Dashboard
Ticket Creation Made Simple
Robust, Fast & Painless Reports
Set Up Quickly
Giva is HIPAA Compliant!
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Customer Success
"Giva is easy to learn, quickly create service requests and it's very affordable. The reporting and dashboards are better than any other product. Giva is an extraordinary value and our customers are very happy!"
- Mike Norman, Director at MetroHealth
- Reduced initial contact time by 45% and increased first call resolution by 40% with Giva's intuitive case workflow and knowledge base
- Increased customer satisfaction by 45% since calls are shorter and the right answers are provided on the first interaction
- Reduced case volume by 35% due to using Giva's customer self-help portal
Problems Giva Solves
- Agents "reinventing the wheel" with each new call
- Customers opening unnecessary tickets
- Agents feeling disorganised and overwhelmed
- Too many tickets with no priority
- Long resolution times
- No way to measure customer satisfaction and how Agents are performing
Rich Dashboard with colourful charts/metrics
Real-time monitoring of all activity so every customer request is addressed without exception. Nothing is ever overlooked.
Features & Benefits of Our Web Based Helpdesk Software
Robust, fast, and painless reporting for higher-quality decision making.
Quickly measure customer satisfaction, responsiveness and team productivity.
Deploy in days, train in 1 hour.
The Apple MAC of help desk software. Intuitive and easy to use.
Focus, prioritise and address the most urgent matters.
Service level agreements with respond and resolve goals can be applied to tickets and tracked on dashboards and reports.
All conversations in one place — Email, Call, Chat.
Conversations are centralised and easily shared with all Agents.
Automated rules and workflows.
Agent productivity is increased by eliminating manual tasks.
Branded self-service portal and knowledge base.
Reduce calls and provide 24 x 7 support at no cost.
Giva is HIPAA Compliant
- Giva makes HIPAA compliance very easy for our customers since the data centre, hardware and software infrastructure of Giva's IT help desk tool meet the very strict HIPAA compliance regulations.
- Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
- Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
- Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
- A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilised for anomaly detection and forensic analysis.
- Giva's HIPAA-compliant security policies go beyond basic data centre compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
- All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.