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Europe Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

3 ROI-Increasing Reasons to Implement Customer Self-Service

Recently, the IT Service Management (ITSM) world has seen an increased focus on self-service IT. An increasing number of organisations are taking it on as a stronger and more beneficial approach in ITSM for a wide range of reasons. Self-service opens up unrivaled opportunities in both CS (Customer Service) and internal processes. Here are some of the benefits that may be expected by integrating self-service IT into your operations:

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3 Valuable Tips on Customer Journey Tracking

The quality of the customer journey is what determines the fate of any organisation. The experiences that your clients have before they even access your site or enter your offices matter. A sponsored ad on Facebook may be the first interaction you have with a customer.

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5 Key Reasons Why Asset Management is Important

Asset management and tracking software programs are critical components of organisational maintenance and development. If implemented correctly, they can minimise administration costs, centralise business processes, enhance customer service (CS) and strengthen an organisation's functions. The following is a list of areas in which asset management and tracking software can help your organisation:

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Healthcare Falling Behind in Cybersecurity Vulnerability Patching

Healthcare Falling Behind in Cybersecurity Vulnerability Patching

Most healthcare entities have come to terms with the benefits of transitioning to the cloud. Accordingly, a report by Markets and Markets states that the global healthcare cloud computing market is expected to increase from USD $19.46 billion in 2018 to USD $44.93 billion in 2023. However, moving to the cloud does not erase all cybersecurity, rather it makes breach management and patching all the more important.

The Ponemon Institute conducted a survey which revealed that the healthcare industry is falling behind in patching and managing vulnerabilities in its systems, leaving them open to breaches and cyber attacks. Of the 3000 security professionals who participated in the survey, 57% said that their organisation had experienced one or more data breaches in which networks were accessed via vulnerabilities. Patches had already been released for the vulnerabilities at the time of the attacks but had not been implemented.

According to the survey, this is a regular occurrence because over half of cybersecurity experts struggle to stay on top of patching due to a great shortage in staff. Consequently, high priority patches are put first and the rest typically take eight or more weeks to be implemented. Cybersecurity Ventures predicts that by 2021, there will be 3.5 million open positions in cybersecurity.

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Healthcare Security Events in the UK for 2018

UK Healthcare Security Events in 2018

Healthcare technology has made tremendous strides in just the past few years, however, the current status of healthcare information security and other integral issues may be unknown to many. For your convenience, Giva has listed a few upcoming healthcare security conferences and summits in the UK through the end of 2018 so you may gain valuable networking and educational information on this critical topic.

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5 Ways Corporate Culture Can Optimise a Digital Transformation

5 Ways Corporate Culture Can Optimise Digital Transformation

Our perception of things always affects their outcome in one way or another. Similarly, company culture is a largely relevant factor when assessing a business's success rates in digital transformation. According to Jonathan Betcher, a CDO at SAP Software Solutions, culture is as equally important as business transitions and digital technologies. Even though culture is an abstract element, it is not an easy thing to alter. It requires persistence and consistency in order for the change to become well embedded into the organisation. Below is a list of ways of how company culture can affect an organisation's digital transformation:

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5 Essential Questions to Ask Prospective Cloud/SaaS Vendors

5 Questions for Prospective Cloud/SaaS Vendors

The decisions you make when onboarding cloud/SaaS vendors can determine the fate of your organisation. It is critical that you are well informed on the software solutions your business needs and whether or not the vendor can provide you with the best software, security and services. Here is a list of the most important questions to ask potential software providers to help you make that decision more confidently:

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3 Reasons Why Change Management Software is Important

Reasons Why Change Management Software is Important

While it is quite normal for businesses to evolve and change for the sake of improvement, sometimes employees may lose sight of the bigger picture. The lines become blurred and needs arise for something to keep organisational processes under control and assist staff in having a smooth transition. Change can alter the fundamentals of an organisation including the tasks that a job position entails, the organisation's business model, its structure and business operations. This is where change management software comes in. Below is a list of reasons why such software is vital for an evolving organisation:

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CIO Events in the UK for 2018

2018 CIO Events in UK

Each year, CIO events become increasingly valuable in providing opportunities to network, learn and collaborate on cutting edge technology and initiatives. As a service to our customers, Giva has compiled the following list of upcoming CIO events occurring in the UK throughout the remainder of 2018:

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Do You Misunderstand Your IT Staff's Duties?

IT Staff Duties

Companies and organisations task their IT departments to fortify and expedite internal processes and proceedings. These departments are often relied upon to perform heavily technologically based jobs requiring a level of technical skill that most people not only do not have, but also do not understand. According to a poll conducted by recruitment website Jobsite, there is a troubled feeling shared by IT professionals pertaining to the acknowledgement and perception of their job.

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