Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
The Giva Difference
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customisable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
Client Success
- 90% reduction in the time required to configure/customise Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
Our Service Management Suite
IT Help Desk
Customer Service
Service Desk
IT Change Management
Knowledge Management
Asset Management
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customisable
Highly customisable without programming or consultants
Featured Whitepapers
Blog
May 28, 2019 - World Congress & Expo on Healthcare IT 2019 Coming Soon!
November 14-15, 2019 Paris, France
The World Congress & Expo on Healthcare IT is a conference which focuses on technological innovations that can further develop today's healthcare systems. Read more
May 8, 2019 - NHSX to Bridge the Gap Between Healthcare and Technology
On March 13 of 2019, Secretary of State for Health and Social Care, Matt Hancock, announced the creation of NHSX, which is a new unit developed to bridge the gap between healthcare and digital technology. Read more
Mar 21, 2019 - 4 Top Priorities in NHS Healthcare Technology Development
The Department of Health and Social Care (DHSC) recently published a policy paper which lays out the government's plan and vision for the development of user friendly technology in healthcare. Read more