Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customisable Without Programming or Consultants

Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Webinar Key Point #6: Ask Vendors Key Questions - IT Help Desk & Customer Service Software

Giva Cloud Help Desk Quick Start Guide

How to Build a Virtuous Cycle for IT Technical Support: IT Help Desk Best Practices from Schulte Roth & Zabel LLP, an Award Winning Top 100 Law Firm

What Are Giva License Options? How Do They Work?

How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software

HIT Policy Committee: Meaningful Use Workgroup Presentation

How to Successfully Implement & the Benefits of Customer Logging of Service Requests

Blog

Mar 7, 2019 - Paper vs. Digital Health Records: An NHS Crisis

A recent report by the research think tank, Parliament Street, revealed that 9,132 patient records were missing or stolen from 68 NHS hospital trusts throughout the 2017-2018 financial year. Read more

Feb 22, 2019 - 4 Advantages of a Cloud-based IT Help Desk

IT leaders are constantly looking for ways to bring about positive change in their organisations and one cannot deny that cloud-based technology is a part of that. Read more

Jan 24, 2019 - 3 ROI-Increasing Reasons to Implement Customer Self-Service

Recently, the IT Service Management (ITSM) world has seen an increased focus on self-service IT. Read more