Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

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the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customisable Without Programming or Consultants

Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

What Are Giva License Options? How Do They Work?

13 Ways to Develop Your Company's Help Desk Best Practices

Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs

How Can IT Infrastructure Library (ITIL) Improve Information Security

How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry

Giva Cloud Help Desk Quick Reference Guide

Blog

Apr 24, 2018 - 3 Reasons Why Change Management Software is Important

While it is quite normal for businesses to evolve and change for the sake of improvement, sometimes employees may lose sight of the bigger picture. Read more

Mar 22, 2018 - CIO Events in the UK for 2018

Each year, CIO events become increasingly valuable in providing opportunities to network, learn and collaborate on cutting edge technology and initiatives. Read more

Feb 20, 2018 - Do You Misunderstand Your IT Staff's Duties?

Companies and organisations task their IT departments to fortify and expedite internal processes and proceedings. Read more