Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

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the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Experience Giva's Intuitive Design

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Explore Giva's Powerful Reporting

Highly Customisable Without Programming or Consultants

Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Learn About Giva's Customization

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

The Digital Hospital of Tomorrow: A Reality Today

First Call Resolution Calculator Excel Tool

Using Mobile Applications to Increase Hospital Productivity

2013 American Lawyer's (AM Law) Midlevel Associates Technology Survey

Webinar Key Point #7: Total Cost of Ownership - IT Help Desk & Customer Service Software

Patient Safety Organizations

Blog

Sep 13, 2017 - 5 Main Concerns for Cyber Security Teams

On 14 February 2017 the UK launched a cyber security unit, tasked with protecting the government, authorities and companies from cyber attacks. Read more

Aug 22, 2017 - 4 Ideas That Can Help Improve Customer Service in the UK

Though overall customer service in the UK has improved, statistics from the recent 2017 report by the Institute of Customer Service show that there has been an increase in customer effort and disputes with organisations. Read more

Aug 7, 2017 - How the UK Plans to Overhaul Technical Education

Prior to his resignation in 2016, Former Minister of State for Skills, Nick Boles, made known plans to overhaul technical education in the UK, both in delivery and priority. Read more