Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

Read Case Study

90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity

Read Case Study

80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

Read Case Study

85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

Read Case Study

70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

Read Case Study

80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

Read Case Study

70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

Read Case Study

70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

Read Case Study

70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Experience Giva's Intuitive Design

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Explore Giva's Powerful Reporting

Highly Customisable Without Programming or Consultants

Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Learn About Giva's Customization

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

How Can IT Infrastructure Library (ITIL) Improve Information Security

Webinar Key Point #6: Ask Vendors Key Questions - IT Help Desk & Customer Service Software

The JCAHO Patient Safety Event - Taxonomy: A Standardized Terminology and Classification Schema for Near Misses and Adverse Events

5 Pitfalls to Avoid When Buying Cloud Software

Giva Cloud Customer Service Quick Reference Guide

Ten Ways IT Infrastructure Library® (ITIL) Can Improve Information Security

Important Questions to Ask When Negotiating Software License Agreements

Blog

Jul 11, 2017 - Cyber Schools Programme: Cybersecurity Clubs for UK Teens

The world is currently facing a shortage of individuals who are educated in various aspects of cybersecurity. Read more

Jun 15, 2017 - Giva Salutes: Charity IT Association (CITA), Addressing Nonprofits’ Technical Needs

In our digital world, it is almost impossible for an organisation to flourish without the proper technology. Read more

Jun 1, 2017 - The Baby Monitor Spy: How the Internet of Things (IOT) is Often Unsecure

In 2013, a cyber attacker hijacked a baby monitor to spy on a 2-year-old Texas girl, broadcasting obscenities at the young child, swiveling the camera to watch her flabbergasted parents as they entered and then to insult them as well. Read more