Introduction to Giva's Help Desk/ITSM Reports
Real-time reporting keep projects on track and facilitate status reviews
Overview
Giva's reports feature full-color, high-contrast charts and graphs, making it easier to grasp the relationships between various data points. They are easy to use and have powerful capabilities.
User-Friendly Reporting and Analytics
Accessibility and Ease of Use
One of the key strengths of Giva's reporting system is its user-friendliness. You don't need to be a reporting expert to navigate and utilize these tools. Even without a designated "report guru," you can access metrics, business analytics, and key performance indicators. These tools are crucial for leaders to identify emerging problems, issues, and trends, facilitating systemic changes.
Quality and Export Options
Giva's reports maintain outstanding quality whether printed directly from any browser or downloaded as a CSV or color PDF file. This flexibility ensures that you can always present and share your data in the most convenient format.
Impact of Giva Reports on Team Performance
Measuring Productivity and Satisfaction
Giva's robust reporting tools play a significant role in measuring team productivity and responsiveness. These insights are vital for decision-making that aims to improve customer satisfaction, increase first contact resolution, and exceed service level agreements (SLAs).
Comparative Analysis
An essential feature of Giva reports is the ability to measure performance differences between individuals and teams. This data-driven objectivity helps in understanding and optimizing team dynamics and efficiency.
Navigating and Customizing Reports
Accessing and Organizing Reports
Accessing reports is a breeze. From any page, click on "Reports." The reports are logically grouped and segregated by tabs for each module, making them easy to locate. They are also well-organizzed to help you quickly find the right report.
Favorites and Customization
You can mark your favorite reports with a colored star for quick access in the main navigation under each module. Customizing reports is straightforward with templates that allow for personalized filters and fields.
Advanced Reporting Features
Building Custom Reports
Giva empowers you to build, save, and share multiple copies of reports with different filters using report templates. These customizations are easily executed, and the reports can be exported as CSV or PDF files and emailed directly.
Real-Time Data and Analysis
All Giva reports are real-time and capable of handling high volumes of complex data sets. This feature allows managers to instantly identify trends and patterns, facilitating better and faster decision-making.
Saving, Sharing, and Managing Reports
After running a report, you can save it with a new name and description, and share it with your colleagues. Customized reports are stored in the "My Saved Reports" section, supporting unique naming conventions. Shared reports can be easily unshared or deleted as necessary.