Knowledge Management in the Cloud

Preserve and prosper.

Cultivate & leverage in-house experience through shared knowledge. Giva inspires a movement of contribution where wisdom is captured and leveraged.
Creating Knowledge Articles
Create a Knowledge Article
Finding Knowledge Articles
Find Knowledge Articles
Help Desk Software Dashboard
Intuitive Support Desk Dashboard
Robust, Fast & Painless Giva Reports
Easy, Robust, Real-Time Reports

Why Giva for Knowledge Management in the Cloud?

Automates troubleshooting, so your teams can create and reuse solutions to quickly answer common incidents. Allows end users and customers to access knowledge articles with Giva's self-service portal.
You'll be up and running in days, and your teams can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self-paced tours, quick start guides & FAQs.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web hosted knowledge management programs eliminate the need for software downloads, installations, and hardware configurations. 100% cloud based; only a standard web browser is required.
Automates troubleshooting, so your teams can create and reuse solutions to quickly answer common incidents. Allows end users and customers to access knowledge articles with Giva's self-service portal.
You'll be up and running in days, and your teams can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self-paced tours, quick start guides & FAQs.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web hosted knowledge management programs eliminate the need for software downloads, installations, and hardware configurations. 100% cloud based; only a standard web browser is required.

Knowledge Base Software

Build a knowledge base for your organisation to automate answers to frequently asked questions. Giva's knowledge base integrates with customer support, IT helpdesk and IT service management software solutions, so your team builds answers that empower your customers to troubleshoot on their own, before reaching out to your customer service and IT staff.
Reduce customer service costs. Make your team more efficient. Empower your customers to troubleshoot for immediate results.
Providing the right information at the right time leads to better decisions. The challenge is to quickly connect employees, customers, and partners to the right information, while keeping your costs low.
Giva KnowledgeManager™ is a knowledge base application that helps you capture knowledge as it is created so that it can be distributed and shared with the right individuals at a later date. Giva KnowledgeManager streamlines creating, categorising, and retrieving knowledge.

HIPAA-Compliant Knowledge Management Software System

HIPAA compliance ensures that your customers''information and your most sensitive data is protected by the highest standards, whether you're in a healthcare-related industry or not. Giva makes HIPAA compliance very easy for you because our data centre, hardware and software infrastructure exceeds the very strict HIPAA compliance regulations.

Knowledge Management Software Features

  • Natural language, Boolean, and keyword search engines
  • Self-service web portal with centralised knowledge base
  • Option to quickly open service request, if answer not found
  • Standard, customisable knowledge workflow, including notifications
  • Authoring and approval tools based on ITIL and customer service best practises
  • Advanced tools for batch record import/update and ongoing management
  • Rich text formatting with the ability to attach screenshots and files to knowledge records
  • FAQs and most frequently used solutions sections
  • Problem solving score, an automatic knowledge rating based on usefulness
  • Seamless integration with your Web site
  • Visitor feedback, tracking, and reporting
  • Real-time custom reporting & KPIs: Full colour charts & graphs
  • Reports to evaluate knowledge quality and quantity by creator
  • Multiple, independent knowledge bases for use by different organisations, sites, or departments
  • Seamless integration with other Giva modules
  • ITIL aligned and compliant out-of-the-box

Benefits of Using Giva's Knowledge Base Tool

  • Eliminates need to buy, install or support separate knowledge database system software
  • Reduces support costs by capturing lessons learned from previous service requests
  • Reduces staff turnover cost by ensuring that your organisation's knowledge does not walk out the door
  • Enhances customer satisfaction by speeding problem resolution, providing consistent, fast answers
  • Increases employee productivity by keeping information consistent, accurate and up-to-date
  • Decreases training costs by keeping service personnel informed on diverse, rapidly-changing information
  • Decreases training time of new hires by facilitating knowledge transfer from expert staff to empower less-experienced staff
  • Increases employee satisfaction and loyalty by recognising employees that contribute valuable knowledge used and highly rated by peers, end users & customers
  • Improves staff efficiency with access to a self-service portal
  • Helps reduce the number of issues directed to the contact centre
  • Improves service quality by providing service personnel with quick answers to questions

Customer Success