Onsite & Offsite Encrypted Backups for Giva's Cloud Help Desk Software

Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.

HIPAA Cloud Storage Requirements

  • Giva's HIPAA-compliant record retention requirements in the cloud ensures that customer data is never deleted and always available if need for an audit or legal discovery.
  • Our carefully vetted partnership with our hosting provider ensures that we have best in class cloud storage services that are HIPAA compliant.
  • HIPAA compliance is also a critical part of the our backup and restore plans, if ever needed. All backups are encrypted, and some are stored offsite for additional redundancy.

Onsite Data Backups

  • HIPAA Compliant Cloud Storage - Customer data is never deleted and always available.
  • Data Backup Plan (R) - §164.308(a)(7)(ii)(A) Giva's HIPAA-compliant backup procedures create and maintain retrievable exact copies of all data that contain protected health information (PHI) from electronic health and medical records.
  • Giva performs daily incremental backups and weekly full backups. Weekly full backups are retained for 2 weeks and daily incremental backups are retained for 1 week to ensure that critical data remain safe, encrypted and always available.
  • Backup and Recovery Plans - Primary Backups are stored locally for fast restores.

Offsite Backups - Data Centre - Different Location

  • Offsite backups are a key requirement of HIPAA's Disaster Recovery Plan (R) - §164.308(a)(7)(ii)(B) to ensure procedures are in place to prevent data loss.
  • To mitigate the risk of a catastrophic data loss in our redundant data centre facilities, Giva further replicates backups to another data centre in a different location.
  • Backups are replicated to our offsite data centre facility in a different location every 24 hours.

Learn More About Giva HIPAA Compliance

HIPAA-Compliant HIPAA Basics
HIPAA Basics
HIPAA-Compliant Data Encryption
Data Encryption
HIPAA-Compliant Onsite & Offsite Encrypted Backups
Onsite & Offsite Encrypted Backups
HIPAA-Compliant Physical, Logical & Network Access Controls
Physical, Logical & Network Access Controls
HIPAA-Compliant Vulnerability Management & Logging
Vulnerability Management & Logging
HIPAA-Compliant Defined & Tested Security Policies & Procedures
Defined & Tested Security Policies & Procedures
HIPAA-Compliant SSAE 18 SOC II Type 2 Certification
SSAE 18 SOC II Type 2 Certification
HIPAA-Compliant Security Risk Assessments & Breaches
Security Risk Assessments & Breaches
HIPAA-Compliant Web Apps, Websites & Hosting
Web Apps, Websites & Hosting
HIPAA-Compliant Phone, Mobile & Computer Devices
Phone, Mobile & Computer Devices
HIPAA-Compliant Common Violations, Breaches & Mistakes
Common Violations, Breaches & Mistakes
HIPAA-Compliant Remote Work Conferencing & Telehealth
Remote Work Conferencing & Telehealth
HIPAA-Compliant HIPAA Audits
HIPAA Audits

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms