Data Encryption for Giva's Cloud Help Desk Software

Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.

SSL - Private Website Encryption

  • Giva uses 256-bit secure sockets layer (SSL) certificates established on our cloud help desk cloud for any domains on which sensitive information is accessed or displayed.
  • All access to our cloud help desk software requires secure login credentials.
  • With our high availability data centre infrastructure, SSL is also installed on the load balancers to ensure end-to-end privacy.

VPN - Secure Remote Access

  • All remote access, system administration connections and data transfers to Giva's HIPAA-compliant cloud help desk software for electronic health & medical records are encrypted using an SSL VPN (virtual private network) with dual factor authentication.
  • All data travels across an encrypted VPN using very strong encryption. Giva uses the strongest encryption available from leading security vendors to protect sensitive PHI in electronic health and medical records.

Data Encryption Required for HIPAA Compliance

  • In Motion - All sensitive electronic health and medical records data with patient health information, such as SSNs, patient diagnosis, medical history, etc. is encrypted using 256-bit secure sockets layer (SSL).
  • Backups - Giva encrypts all backups of customer data which may include PHI from electronic health and medical records. HIPAA-compliant security controls are in place to limit and log all access to any backups.
  • At Rest - All customer data which may include PHI from electronic health and medical records is encrypted when at rest.

Learn More About Giva HIPAA Compliance

HIPAA-Compliant Data Encryption
Data Encryption
HIPAA-Compliant Onsite & Offsite Encrypted Backups
Onsite & Offsite Encrypted Backups
HIPAA-Compliant Physical, Logical & Network Access Controls
Physical, Logical & Network Access Controls
HIPAA-Compliant Vulnerability Management & Logging
Vulnerability Management & Logging
HIPAA-Compliant Defined & Tested Security Policies & Procedures
Defined & Tested Security Policies & Procedures
HIPAA-Compliant SSAE 18 SOC II Type 2 Certification
SSAE 18 SOC II Type 2 Certification

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use