Launched in 1999, Giva consistently earns 4.9 out of 5 stars from independent customer reviews of our intuitive cloud helpdesk solution.
Find out why Giva is among the top IT help desk software solutions. Speak to one of our relationship managers today, or take a self-guided tour. Giva offers a 30-day free help desk software trial, so you can get hands-on experience.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, customer satisfaction surveys/success centre, hardware and software asset management, change enablement/management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT help desk team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web based helpdesk programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
Your support help desk team will need very little training with Giva's intuitive platform.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, customer satisfaction surveys/success centre, hardware and software asset management, change enablement/management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT help desk team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web based helpdesk programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
Your support help desk team will need very little training with Giva's intuitive platform.
Giva Online Help Desk Software is HIPAA/HITECH Compliant for Maximum Security
Whether you're in the healthcare industry or not, HIPAA-level security and compliance matters. You want a help desk platform that meets or exceeds the U.S. government's highest standards for protecting your customers' privacy and personal information.
Security-first approach
We perform regular vulnerability scanning and assessments, log management, anomaly detection and forensic analysis on our full suite of help desk solutions.
HIPAA/HITECH compliance simplified
Giva's help desk software meets the strictest compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act.
Multi-tier encryption
Giva's HIPAA-compliant data encryption ensures all protected health information (PHI), electronic health and medical records are secure.
HIPAA-compliant backups
Daily and weekly backups enable quick data restoration from encrypted backups when needed.
Multi-level PHI and EHR encryption
Giva's hosted help desk solutions use a multi-tiered security strategy to protect personal records.
Third-party audits
All Giva's data centre infrastructure and processes are validated against a rigorous set of controls by third-party CPA auditors.
Complete transparency
Giva's provides an annual SSAE 18 SOC 2 Type 2 compliance report.
Dashboard & Features: Giva's IT service and help desk systems and ticket management systems go hand-in-hand. They significantly lower operational costs, increase agents' productivity, and improve customer/client satisfaction.
Customer self-service portal
Provide customers round-the-clock access to helpdesk resources, so they can resolve their own issues before contacting your agents.
Knowledge base
Stop reinventing the wheel with a searchable knowledge base. Leverage valuable helpdesk resolutions previously created to resolve similar tickets.
Multiple service desk instances/configurations
Customise Giva for any department or subsidiary organisation and deliver real-time agent and team analytics to help improve performance.
Tsunami Tickets™
Giva's helpdesk ticket tool links related tickets, especially during emergency events. The Red, Yellow, Green Warning System keeps focus on the top priorities.
Automate and schedule tasks and ticket workflows
Automatically open tickets on a scheduled and recurring basis. Automate escalation and closure of tickets.
An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
Multiple service desks for its internal IT help desk and customer service organisations
One-week deployment for a geographically dispersed workforce
60 percent higher ROI than competing help desk software applications
Tools to maintain an 80 percent first call resolution rate
An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0