Customer Service Software in the Cloud
Simple clean design. Transforming everyday customers into raving fans, brand ambassadors & evangelists.
Giva is intuitive & easy. Colourful dashboard with cool bling widgets.
Intuitive, Customisable Dashboard
Simplified SaaS-Based Ticket Creation
Easy, Robust, Real-Time Reports
Quick Setup
Why Giva for Customer Service Software?
You'll be up and running in days, and your customer service team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, and customer satisfaction surveys/success centre. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Web hosted customer service programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
You'll be up and running in days, and your customer service team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, and customer satisfaction surveys/success centre. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Web hosted customer service programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
View our pricing plans with a list of all the features included.
Videos of Giva's Customer Service Application
Giva's Web-Based Customer Service Software: Problems & Solutions
Problem
Giva Solves It
- Service Level Agreements: Target respond/resolve times measure goals & deliver consistent service
- Auto close rules & workflows
- Parent/Child Tickets for long term projects
- Custom ticket forms capture additional necessary fields
- CC Customers & Assignees: Send notifications to multiple people
Giva Solves It
- Giva's Customer Satisfaction Surveys / Success Centre: Capture feedback on a continuous basis to measure customer pulse
- Team Efficiency, Improvement & Productivity Reports
- Custom or standard surveys with out-of-the-box reports ready to use
Giva Solves It
- Create & reuse knowledge with our customer service ticket system
- Quick Resolutions leverage key solutions already created
- Rapidly update & close tickets with Macros, Quick Tickets, copy/duplicate ticket & keyboard shortcuts
Giva Solves It
- Scheduled Tasks create recurring tickets in the future
- Tsunami Tickets group major events for simultaneous updating
- Advanced workflow rules increase productivity of the customer service organiszation
- All modules are highly integrated: Start with one & then scale up
Giva Solves It
- Severity Levels: Urgency ratings keep focus on the top priorities
- High performance search engine increases productivity with Giva's customer service ticketing system
- Routing and action rules convert emails into tickets including attachments & embedded images
Giva Solves It
- Real-time dashboards with a large widget library
- Broadcast and marquee messages rapidly communicate warnings & critical information
- Highly customisable dashboard for each agent with Giva's customer service software
- Easy Three Click Reporting Analytics™ right out-of-the-box
Giva Solves It
- Service Level Agreements: Target respond/resolve times measure goals & deliver consistent service
- Auto close rules & workflows
- Parent/Child Tickets for long term projects
- Custom ticket forms capture additional necessary fields
- CC Customers & Assignees: Send notifications to multiple people
- Giva's Customer Satisfaction Surveys / Success Centre: Capture feedback on a continuous basis to measure customer pulse
- Team Efficiency, Improvement & Productivity Reports
- Custom or standard surveys with out-of-the-box reports ready to use
- Create & reuse knowledge with our customer service ticket system
- Quick Resolutions leverage key solutions already created
- Rapidly update & close tickets with Macros, Quick Tickets, copy/duplicate ticket & keyboard shortcuts
- Scheduled Tasks create recurring tickets in the future
- Tsunami Tickets group major events for simultaneous updating
- Advanced workflow rules increase productivity of the customer service organiszation
- All modules are highly integrated: Start with one & then scale up
- Severity Levels: Urgency ratings keep focus on the top priorities
- High performance search engine increases productivity with Giva's customer service ticketing system
- Routing and action rules convert emails into tickets including attachments & embedded images
- Real-time dashboards with a large widget library
- Broadcast and marquee messages rapidly communicate warnings & critical information
- Highly customisable dashboard for each agent with Giva's customer service software
- Easy Three Click Reporting Analytics™ right out-of-the-box
Rich Customer Service Dashboard with Colourful Charts/Metrics
Giva provides real-time monitoring of customer requests. Nothing is ever overlooked.
Online Customer Service Reports and Dashboard Examples
Giva Online Customer Service Software is HIPAA/HITECH Compliant for Maximum Security
Whether you're in the healthcare industry or not, HIPAA-level security and compliance matters. You want a customer service platform that meets or exceeds the U.S. government's highest standards for protecting your customers' privacy and personal information.
Complete transparency
Giva's provides an annual SSAE 18 SOC 2 Type 2 compliance report.
Security-first approach
We perform regular vulnerability scanning and assessments, log management, anomaly detection and forensic analysis on our full suite of customer service solutions.
Multi-level PHI and EHR encryption
Giva's hosted customer service solutions use a multi-tiered security strategy to protect personal records.
Third-party audits
All Giva's data centre infrastructure and processes are validated against a rigorous set of controls by third-party CPA auditors.
Multi-tier encryption
Giva's HIPAA-compliant data encryption ensures all protected health information (PHI), electronic health and medical records are secure.
HIPAA-compliant backups
Daily and weekly backups enable quick data restoration from encrypted backups when needed.
HIPAA/HITECH compliance simplified
Giva's customer service software meets the strictest compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act.
Cloud-Based Customer Service Ticketing Dashboard & Features
Customer service and ticket management systems go hand-in-hand. They significantly lower operational costs, increase agents' productivity, and improve customer/client satisfaction.
Knowledge base
Stop reinventing the wheel with a searchable knowledge base. Leverage valuable customer service resolutions previously created to resolve similar tickets.
Customer self-service portal
Provide customers round-the-clock access to customer service resources, so they can resolve their own issues before contacting your agents.
Automate and schedule tasks and ticket workflows
Automatically open tickets on a scheduled and recurring basis. Automate escalation and closure of tickets.
Tsunami Tickets™
Giva's customer service tool links related tickets, especially during emergency events. The Red, Yellow, Green Warning System keeps focus on the top priorities.
Multiple service desk instances/configurations
Customise Giva for any department or subsidiary organisation and deliver real-time agent and team analytics to help improve performance.
Customer Testimonials
"Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry. They stand behind their products with top-flight service and support."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customise. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface."
Michael Kircher
Vice President Customer Service
Invivo
"Giva has helped us reduce our total cost of ownership by approximately 70% with their cloud approach, easy administration, intuitive design, and only 1 hour of training."
Doug Duggan
Director of Customer Service
LifePics
"Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional."
Tom Sultenfuss
President
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
"Giva CustomerService stood out far and above the other products in terms of reporting, ease of use, functionality, and overall value."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"With Giva, we have reduced the amount of time that it takes to open a case by about 50%."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"Giva was 70% easier to get up and running as compared to other cloud applications."
Michael Kircher
Vice President Customer Service
Invivo
"We are now capturing over 70% more calls than in the past."
Doug Duggan
Director of Customer Service
LifePics
"In the end, we determined that Giva is a superior product for its Dashboards, Reports and easy customisation and brings much value in ease of use and rapid deployment."
Tom Sultenfuss
President
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
"It was Giva's own ability to provide Casio with exceptional customer service that was one of the key reasons why we selected Giva."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"The Giva application is over 100% more responsive and faster as compared to Salesforce.com."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"Giva has helped our Field Service Engineers increase their productivity by over 40%."
Michael Kircher
Vice President Customer Service
Invivo
"We have reduced consumer call times on average by 70%."
Doug Duggan
Director of Customer Service
LifePics
"Giva worked closely with our business development team to teach us how to customise Giva which helped us win new outsourcing contracts."
Tom Sultenfuss
President
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
"Giva real-time reports allow us to carefully monitor customer service key metrics, hour-by-hour and minute-by-minute with no special reporting program, custom coding, or training. "
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"The entire process of generating and approving knowledge is 80% easier in Giva."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"The Giva reports and dashboards have increased our productivity by over 70%."
Michael Kircher
Vice President Customer Service
Invivo
Access Giva Cloud Customer Service Software Anywhere — Mobile, Tablet, & Desktop
You get an intuitive experience with little training required.
Customer Success
- A 100 percent Web-based call centre software solution
- Real-time reports for Tokyo headquarters that help improve Casio product set-up and ease of use
- Integrated knowledge base and FAQ section to speed issue resolution and increase customer satisfaction
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- A single IT platform for a 24x7 worldwide outsourced customer service and support operation
- Product and service differentiation in the very competitive outsourcing business to help ContactWorks win more business
- Increased technical creditability with prospects
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