Since 1999, Giva has delivered a top-notch cloud based customer service software solution.
See for yourself why our customers rate Giva's cloud solutions 4.9 out of 5 stars. Sign-up for a 30-day free trial, or talk to us for a no-pressure customer service software demo.
You'll be up and running in days, and your customer service team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, and customer satisfaction surveys/success centre. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Web hosted customer service programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
You'll be up and running in days, and your customer service team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, and customer satisfaction surveys/success centre. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full colour charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Web hosted customer service programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
Giva Online Customer Service Software is HIPAA/HITECH Compliant for Maximum Security
Whether you're in the healthcare industry or not, HIPAA-level security and compliance matters. You want a customer service platform that meets or exceeds the U.S. government's highest standards for protecting your customers' privacy and personal information.
Complete transparency
Giva's provides an annual SSAE 18 SOC 2 Type 2 compliance report.
Security-first approach
We perform regular vulnerability scanning and assessments, log management, anomaly detection and forensic analysis on our full suite of customer service solutions.
Multi-level PHI and EHR encryption
Giva's hosted customer service solutions use a multi-tiered security strategy to protect personal records.
Third-party audits
All Giva's data centre infrastructure and processes are validated against a rigorous set of controls by third-party CPA auditors.
Multi-tier encryption
Giva's HIPAA-compliant data encryption ensures all protected health information (PHI), electronic health and medical records are secure.
HIPAA-compliant backups
Daily and weekly backups enable quick data restoration from encrypted backups when needed.
HIPAA/HITECH compliance simplified
Giva's customer service software meets the strictest compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act.
Cloud-Based Customer Service Ticketing Dashboard & Features
Customer service and ticket management systems go hand-in-hand. They significantly lower operational costs, increase agents' productivity, and improve customer/client satisfaction.
Knowledge base
Stop reinventing the wheel with a searchable knowledge base. Leverage valuable customer service resolutions previously created to resolve similar tickets.
Customer self-service portal
Provide customers round-the-clock access to customer service resources, so they can resolve their own issues before contacting your agents.
Automate and schedule tasks and ticket workflows
Automatically open tickets on a scheduled and recurring basis. Automate escalation and closure of tickets.
Tsunami Tickets™
Giva's customer service tool links related tickets, especially during emergency events. The Red, Yellow, Green Warning System keeps focus on the top priorities.
Multiple service desk instances/configurations
Customise Giva for any department or subsidiary organisation and deliver real-time agent and team analytics to help improve performance.