Giva Blog Categories : Insights For CIOs & IT Directors

As the healthcare industry expands, providers and organisations are leaning on and embracing innovative forms of technology to improve the most important facet of healthcare, that being patient care. Because patient care is a deeply interpersonal element of healthcare, the implementation of technology represents a potential threat to the face-to-face feature of patient care. Although, improvements in predictive healthcare technology could amount to both technological adoption and improved patient care, without the loss of personal interaction.

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According to a 2017 survey by Accenture, one in eight consumers in England has been the victim of medical information hacks. Their private medical information had been stolen from systems that lacked the adequate levels and measures of security. The survey of 1,000 people in England outlined that (78%) think healthcare providers should be responsible for protecting this information, while only 40% believe they themselves have responsibility. The data breaches that effectively jeopardised the medical information and identities of those affected each lost an average of £172 as a result.

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Many companies start off great. The business owner or CEO studies the market, understands it well and use their expertise to take off at a running start. But since all good things come to an end, this is simply not enough. Business leaders should always anticipate and accept change as a constantly evolving part of the company. This is also why often times, organisations that once used to be the best in their industries suddenly begin declining until they are eventually forced to either close down or find a way to change their technique.

Giva has compiled 10 tips from 4 renowned experts in the field on how organisations can leverage change management (CM):

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Technology changes so rapidly that in most cases, trying to keep up can seem nearly impossible. Some may feel that current technology is adequate, while others must have the latest and greatest. Whatever the reason, new technology is often vital to remaining secure and competitive with others around the world, especially in government and business sectors of society.

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It is well known that Silicon Valley is home to some of the world's largest tech companies, including Apple, Google, Facebook and many more. Besides hosting these companies, Silicon Valley is poised to make an impact in the United Kingdom's exit from the EU, that is if UK tech companies have anything to say about it.

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The key to a seamless customer experience (CX) is that the buyer does not even notice the experience. The transaction should be so effortless and natural, to the point that customers barely feel it. Ironically, these experiences are often the most memorable and make customers come back for more. Below is a list of ways that can assist businesses in developing more seamless CX for their clients:

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Though overall customer service in the UK has improved, statistics from the recent 2017 report by the Institute of Customer Service show that there has been an increase in customer effort and disputes with organisations. This means that while things are looking up for the industry, there is much room for improvement. Here are four ways to do that:

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Prior to his resignation in 2016, Former Minister of State for Skills, Nick Boles, made known plans to overhaul technical education in the UK, both in delivery and priority. Boles' plans include the introduction of new courses in hopes of increasing the technical skill of British workers, citing that Britain "has all the ingredients to compete with other skilled nations", but has yet to implement a truly satisfactory system. Boles believed that the current technical education system does not adequately channel nor mobilise the potential talents of students in the areas of science, technology, engineering and math.

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As widely reported, an international ransomware attack has hit computer systems in 150 countries, affecting hundreds of companies, businesses and specifically one of the most important sectors in the UK, healthcare. The malware that was used is called WannaCry, a very fitting name for all the feelings of despair that it undoubtedly evokes in its victims. The hackers demanded payment in Bitcoin money in return for access to patients' medical records and other critical information. It is believed that the attackers have leveraged a stolen NSA malware product that was initially created to be used in surveillance to spy on terrorists.

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