Giva Blog Categories : Business

November 14-15, 2019 Paris, France

The World Congress & Expo on Healthcare IT is a conference which focuses on technological innovations that can further develop today's healthcare systems. This year's main theme is how technology and medical science can work hand in hand to improve healthcare. The term Healthcare IT (HIT) is a combination of healthcare, computer science and information science.

This conference shines the light on how healthcare providers can improve the quality of care through IT. It consists of exhibitions, keynote presentations, workshops and discussion panels with industry experts. Moreover, product and service providers are permitted to present their technologies and services in the conference.

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On March 13 of 2019, Secretary of State for Health and Social Care, Matt Hancock, announced the creation of NHSX, which is a new unit developed to bridge the gap between healthcare and digital technology. It aims to do this by using technology to unite the three current departments; Health and Social Care; NHS England; and NHS Improvement.

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The Department of Health and Social Care (DHSC) recently published a policy paper which lays out the government's plan and vision for the development of user friendly technology in healthcare. The main purpose behind such development plans is to provide the public with improved healthcare experiences. With this vision in mind, the paper reveals the government's future priorities and areas of focus.

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A recent report by the research think tank, Parliament Street, revealed that 9,132 patient records were missing or stolen from 68 NHS hospital trusts throughout the 2017-2018 financial year.

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IT leaders are constantly looking for ways to bring about positive change in their organisations and one cannot deny that cloud-based technology is a part of that. Consequently, more help desk managers are opting to introduce online IT help desks to ensure that their customers receive the required support quickly and efficiently. Below is a list of reasons why deploying technologies like Giva's IT help desk can be advantageous:

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Recently, the IT Service Management (ITSM) world has seen an increased focus on self-service IT. An increasing number of organisations are taking it on as a stronger and more beneficial approach in ITSM for a wide range of reasons. Self-service opens up unrivaled opportunities in both CS (Customer Service) and internal processes. Here are some of the benefits that may be expected by integrating self-service IT into your operations:

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The quality of the customer journey is what determines the fate of any organisation. The experiences that your clients have before they even access your site or enter your offices matter. A sponsored ad on Facebook may be the first interaction you have with a customer."

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Asset management and tracking software programs are critical components of organisational maintenance and development. If implemented correctly, they can minimise administration costs, centralise business processes, enhance customer service (CS) and strengthen an organisation's functions. The following is a list of areas in which asset management and tracking software can help your organisation:

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Healthcare technology has made tremendous strides in just the past few years, however, the current status of healthcare information security and other integral issues may be unknown to many. For your convenience, Giva has listed a few upcoming healthcare security conferences and summits in the UK through the end of 2018 so you may gain valuable networking and educational information on this critical topic.

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