IT Help Desk Industry Best Practice Whitepapers

Get outstanding results from your IT help desk organization with new ideas and best practice approaches.

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IT Help Desk Whitepapers

• Help Desk Best Practices - What Features and Functions You Should Look For in Help Desk Software

• How to Leverage Metrics & KPIs to Reduce Call Volume

• Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

• Sample Service Level Agreement (SLA)

• Service Desk/Help Desk Best Practices Assessment Questions

• Help Desk Staffing Models - Simple Analysis Can Save You Money

• How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?

• Knowledge Management Return On Investment (ROI) Overview

• Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1

• Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2

• Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3

• 40 to 80 in No time Flat - Proven Techniques to Drive First Call Resolution

• The Value of Surveys

• Tired of the Same Old Song? Crank Up Your Help Desk ROI

• Considerations for Outsourcing: Service Desk - A guide to improving your Service Desk and Service Delivery performance through outsourcing

• Save Money With a Cloud Application

• Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs

• How to Successfully Implement & the Benefits of Customer Logging of Service Requests

• Giva eChangeManager ITIL Compliant Workflow Approval Process and Automated Notifications

• First Call Resolution Calculator Excel Tool

• What Are Giva License Options? How Do They Work?

• Ten Ways IT Infrastructure Library® (ITIL) Can Improve Information Security

• Interview Question and Answers for Any Job Candidate

• Giva Cloud Help Desk Quick Reference Guide

• Help Desk Glossary of Terms

• Giva HIPAA Compliance Documentation

• Why the Cloud is Taking Over Traditional IT Systems?

• Why HIPAA Compliance Should Be Applied to Other Industries to Increase Security

• Why Encourage Negative Feedback to Make Customers "Sticky"

• Reasons to Keep Change Management in a HIPAA Compliant Cloud

• Important Questions to Ask When Negotiating Software License Agreements

• How to Inspire the Mind of IT Company Leaders

• How to Inspire the Mind of a Company Leader

• How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software

• How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry

• How Can IT Infrastructure Library (ITIL) Improve Information Security

• Healthcare Industry Best Practices for Cloud Security and Transparency

• Healthcare Data Breaches on the Rise - Implications and Solutions

• 5 Pitfalls to Avoid When Buying Cloud Software

• Customer Escalations - Why You Should Reward Customers Who Complain

• Common Challenges for Private and Public Cloud Environments

• A Step-by-Step Guide to Choosing Help Desk Software

• 13 Ways to Develop Your Company's Help Desk Best Practices

• 5 Ways Every Leader Could Benefit From Meditation and Mindfulness