IT Help Desk Industry Best Practise Whitepapers

Innovative Ideas to Achieve IT Help Desk Success

Get outstanding results from your IT help desk organisation with new ideas and best practise approaches.

Featured Whitepapers

Help Desk Best Practises - ITIL & Help Desk Institute

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How to Leverage Metrics & KPIs to Reduce Call Volume

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Implementing Service Level Agreements - The critical element in service delivery

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Additional Whitepapers

IT Help Desk Whitepapers

Help Desk Best Practises - What Features and Functions You Should Look For in Help Desk Software

How to Leverage Metrics & KPIs to Reduce Call Volume

Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

Sample Service Level Agreement (SLA)

Service Desk/Help Desk Best Practises Assessment Questions

Help Desk Staffing Models - Simple Analysis Can Save You Money

How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?

Knowledge Management Return On Investment (ROI) Overview

Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1

Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2

Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3

Service Desk Optimisation: 40 to 80 in No Time Flat

The Value of Customer Surveys

Tired of the Same Old Song? Crank Up Your Help Desk ROI

Considerations for Outsourcing: Service Desk - A guide to improving your Service Desk and Service Delivery performance through outsourcing

Save Money With Software-as-a-Service (SaaS)/Cloud Applications

Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system"

How to Successfully Implement & the Benefits of Customer Logging of Service Requests

Giva eChangeManager ITIL Compliant Workflow Approval Process and Automated Notifications

First Call Resolution Calculator Excel Tool

What Are Giva License Options? How Do They Work?

Ten Ways IT Infrastructure Library® (ITIL®) Can Improve Information Security

Interview Question and Answers for Any Job Candidate

Quick Start Guide - Giva Service Management Suite™

Help Desk Glossary of Terms

Giva HIPAA Compliance Documentation

Why the Cloud is Taking Over Traditional IT Systems?

Why HIPAA Compliance Should Be Applied to Other Industries to Increase Security

Why Encourage Negative Feedback to Make Customers "Sticky"

Reasons to Keep Change Management in a HIPAA Compliant Cloud

Important Questions to Ask When Negotiating Software License Agreements

How to Inspire the Mind of IT Company Leaders

How to Inspire the Mind of a Company Leader

How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software

How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry

How Can IT Infrastructure Library (ITIL) Improve Information Security

Healthcare Industry Best Practises for Cloud Security and Transparency

Healthcare Data Breaches on the Rise - Implications and Solutions

5 Pitfalls to Avoid When Buying Cloud Software

Customer Escalations - Why You Should Reward Customers Who Complain

Common Challenges for Private and Public Cloud Environments

A Step-by-Step Guide to Choosing Help Desk Software

13 Ways to Develop Your Company's Help Desk Best Practises

5 Ways Every Leader Could Benefit From Meditation and Mindfulness