IT Help Desk Industry Best Practice Whitepapers

Get outstanding results from your IT help desk organization with new ideas and best practice approaches.

Featured Whitepapers

 

View Product Info

 

View Product Info

 

View Product Info

Additional Whitepapers

IT Help Desk Whitepapers

• Help Desk Best Practises - What Features and Functions You Should Look For in Help Desk Software

• How to Leverage Metrics & KPIs to Reduce Call Volume

• Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

• Sample Service Level Agreement (SLA)

• Service Desk/Help Desk Best Practises Assessment Questions

• Help Desk Staffing Models - Simple Analysis Can Save You Money

• How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?

• Knowledge Management Return On Investment (ROI) Overview

• Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1

• Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2

• Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3

• 40 to 80 in No time Flat - Proven Techniques to Drive First Call Resolution

• The Value of Surveys

• Tired of the Same Old Song? Crank Up Your Help Desk ROI

• Considerations for Outsourcing: Service Desk - A guide to improving your Service Desk and Service Delivery performance through outsourcing

• Save Money With a Cloud Application

• Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs

• How to Successfully Implement & the Benefits of Customer Logging of Service Requests

• Giva eChangeManager ITIL Compliant Workflow Approval Process and Automated Notifications

• First Call Resolution Calculator Excel Tool

• What Are Giva License Options? How Do They Work?

• Ten Ways IT Infrastructure Library® (ITIL) Can Improve Information Security

• Interview Question and Answers for Any Job Candidate

• Giva Cloud Help Desk Quick Start Guide

• Help Desk Glossary of Terms

• Giva HIPAA Compliance Documentation

• Why the Cloud is Taking Over Traditional IT Systems?

• Why HIPAA Compliance Should Be Applied to Other Industries to Increase Security

• Why Encourage Negative Feedback to Make Customers "Sticky"

• Reasons to Keep Change Management in a HIPAA Compliant Cloud

• Important Questions to Ask When Negotiating Software License Agreements

• How to Inspire the Mind of IT Company Leaders

• How to Inspire the Mind of a Company Leader

• How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software

• How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry

• How Can IT Infrastructure Library (ITIL) Improve Information Security

• Healthcare Industry Best Practises for Cloud Security and Transparency

• Healthcare Data Breaches on the Rise - Implications and Solutions

• 5 Pitfalls to Avoid When Buying Cloud Software

• Customer Escalations - Why You Should Reward Customers Who Complain

• Common Challenges for Private and Public Cloud Environments

• A Step-by-Step Guide to Choosing Help Desk Software

• 13 Ways to Develop Your Company's Help Desk Best Practises

• 5 Ways Every Leader Could Benefit From Meditation and Mindfulness