Sign up for a trial of the Giva Service Management Suite
Needs Analysis tool - Clarify your solution requirements
Purchasing Insights
Do check signers have significant pain?
  • Understand pain points of CIO/VP Customer Service
  • Significant pain must exist for senior management to sign a check
  • Giva White Papers will help you "listen" for pain statements
  • Tell vendors your pain. Otherwise, they will ignore you
Purchasing Insights
Are funds approved and set aside?
  • Check in with CIO or VP Customer Service
  • Don't invest time until given iron clad assurance that funds are available
  • Determine what you are already paying for application maintenance
  • Find a cloud based replacement product for less money than annual maintenance
Purchasing Insights
Learn latest IT service desk or customer service best practises.
  • Prepare to ask vendors tough questions with confidence
  • Prod and poke at lead the questioning
  • Acquire best practises fluency: first call resolution, service level agreement compliance, root cause analysis, customer satisfaction surveys, KPIs/metrics, dashboards, etc.
  • Subscribe to Giva Blog & review Giva White Papers. Join "Linked In" groups, industry associations and user groups
Purchasing Insights
What are problems with current call tracking system?
  • Hire consultants/technical experts, if necessary
  • Call vendor CEO; list of issues ready to send.
  • Proposal to fix? Cost, timeline, guarantees
  • Is fixing less expensive vs. buying a new application
Purchasing Insights
What are feature needs/requirements?
  • Obtain feedback from all stakeholders; prioritize the list
  • Use Giva's Needs Assessment Tool as a starting point
  • Check signers like a rigorous quantitative analysis
  • Share requirements openly with short list of vendors
Purchasing Insights
Ask vendors tough questions early and often.
  • Early on share complex "must have" & "deal killer" requirements to eliminate vendors
  • Ask for an estimated price quote. Is it in your budget ball park?
  • Ask for customer case studies and references
  • Poke and prod, listen carefully, get it all in writing
Purchasing Insights
What is the total cost of ownership (TCO) of all vendors?
  • Calculate TCO of all vendors for applies-to-apples comparison
  • Acquisition costs only 30% of TCO over 5 years according to Gartner Group
  • Ongoing lifetime costs vary significantly between vendors
  • Compare cloud vs. on premise hosted software licenses
Purchasing Insights
What are important license agreement terms?
  • What happens if stop paying annual maintenance?
  • Arbitration clause - inexpensive means of recourse
  • SLAs for product support & reports to measure SLA compliance
  • Termination clauses
Learn more about current industry best practises

Giva SaaS Eliminates Healthcare & Hospital IT Help Desk Upgrades & Software Maintenance

Total Cost of Ownership (TCO) Comparison

A Giva Solutions Consultant will prepare a Total Cost of Ownership (TCO) analysis comparing your current healthcare or hospital IT help desk software with the SaaS based Giva Service Management Suite.

With Giva, healthcare and hospital IT help desk customers on average experienced a:

  • 45% decrease in annual recurring costs (Giva annual subscription cost was 45% less than annual software maintenance)
  • 90% decrease in implementation time and cost
  • 80% decrease in headcount required to maintain service desk application
  • Eliminated all servers, software and upgrade costs

To speak with a Giva Solutions Consultant about how the Giva Service Management Suite can save you money, fill out and submit the following form.

First Name: Last Name:
Telephone Number:   Ext.  
Time Zone:
Email Address:
(NOTE: Please use your company email address. We do not accept non-corporate email addresses.)
Company Name: Number of Employees:
Job Title: Primary Responsibility:
City: State:
I am interested in the following product areas. Check all that apply.

Other Information and Questions (optional):

Per the Giva Privacy Policy, we will not share your information.