Giva Blog

A Knowledge Base is a useful asset for customer service and IT Service Management (ITSM) teams. These can be used internally or externally, in the form of self-help or self-serve solutions for customers.

However, one of the main challenges in developing and publishing a Knowledge Base has been the amount of work involved in pulling together the information required. Now, with an AI Knowledge Base, organizations can more quickly and easily create and publish a Knowledge Base and keep it updated.

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Almost every company can benefit from using a knowledge base. But the advent of AI technologies are taking the traditional processes of Knowledge Management to a new level of benefit for support teams and businesses

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In today's competitive business landscape, the way you handle customer service can set your company apart. The customer service strategy you implement can be the difference between a memorable and positive experience and one that is not.

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AI ticketing is a powerful way to leverage Software-as-a-Service (SaaS) tools that incorporate AI-powered chatbots and AI-based systems to handle customer queries, resolve problems, and find answers to questions customers have.

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The concept of a seamless customer experience has quickly become a pivotal component to any successful business strategy. This approach centers around creating a smooth, efficient, and enjoyable journey for customers at every touchpoint with your brand. From first contact to post-purchase support, ensuring a seamless experience can significantly enhance customer satisfaction and loyalty.

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IT departments have many plates to juggle. Anything that can help keep them focused on their primary function of maintaining the technology environment in an organization might be welcomed. An IT Service Catalog can be such a tool.

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Compared to recruiting and managing an in-house customer service team, outsourced customer service is the most time and cost-effective, and resource-efficient way to manage customer service at scale.

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Effective communication is the lifeblood of any successful business. Now with teams often dispersed globally, robust communication tools are even more critical. These tools streamline workflows and build a cohesive organizational culture. These in turn help companies better serve their customers.

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When it comes to drafting up the yearly budget, IT organizations are always looking to gain efficiencies. This could involve cuts to programs, salaries, or physical equipment. There is always more money to be saved.

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