Santa Clara, CA (PRWEB) October 16, 2012 - Giva® today announced a significant milestone in surpassing FrontRange Solutions HEAT® head-to-head in the competitive IT service desk market. Giva benefits organizations with a strong focus on increasing first contact resolution, improving customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). Giva's visual reporting tools make identifying trends and patterns easier and quicker and with less time building, running, sharing and reviewing reports. Based on word of mouth comparisons from customers that have utilized both service management packages, Giva's cloud computing SaaS (Software-as-a-Service) solution has moved to a leadership role for IT service management for law firms, healthcare institutions and other high visibility professional firms.
For example, Sante Health System, which provides IT technical support to physicians and staff across 16 geographically dispersed sites used FrontRange HEAT for many years before switching to Giva. Their reported results included a 40% increase in the productivity of IT personnel traveling between sites, a 45% increase in the number of calls logged, and a 50% increase in productivity using custom forms, among other significant improvements.
"The Giva dashboard has made me 80% more productive as compared to when I was using FrontRange HEAT."
"The Giva dashboard has made me 80% more productive as compared to when I was using FrontRange HEAT," said Juan Carlo Muro, IT Director, Sante Health System. "The Giva reporting module is more comprehensive and an order of magnitude easier to use when compared with FrontRange HEAT reporting. As a result of productivity increases, we have also experienced a 60% increase in meeting our internal resolve-time service level agreements." [Click to download the case study.]
"Our real-time reports and dashboards are a significant Giva differentiator and an area in which Giva will continue to provide radical innovation," said Ron Avignone, founder of Giva, Inc. "We've built a highly differentiated cloud-based product that provides an extraordinary and easy to use experience. Giva's real-time reports and dashboards can be built without any effort, and our products can be customized without any consultants."
Giva is an award-winning provider of cloud computing SaaS (Software-as-a-Service) for the ITIL Help Desk, Customer Service/Call Center and the Service Desk. Visual reporting, management dashboards and an intuitive design, make the Giva Service Management™ Suite very powerful and at the same time very easy to use. Customizations are all point and click (i.e., no programming necessary) so the result is a dramatically lower total cost of ownership when compared to other products that require programmers and trained consultants. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.