Giva reports feature full colour, high contrast charts and graphs that allow for more graphically driven data presentation to better understand relationships between all the data. Giva reporting is extremely easy-to-use and does not require a company "report guru". Metrics, business analytics and key performance indicators are allow leaders to better identify emerging problems, issues, trends and patterns so that systemic changes can be made.
Giva's robust, fast and painless reporting quickly measures team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Giva reports significantly benefit service desks which like to focus on increasing first contact resolution, increasing customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). Giva makes this so very easy to quickly build, run, share and review reports. Leaders can also measure differences in performance between individuals and teams with data driven objectivity to know who to reward and who to coach.
You're very busy and don't have the time to figure out all the right metrics and KPIs for your organisation and then specify and program the reports, or wade through the 100's of report templates. With Giva, you can schedule and receive via email real-time reports on an hourly, daily, weekly, monthly or quarterly basis. Giva's visual reporting tools allow you to analyse data and proactively highlight trends and patterns early on by quickly creating charts, graphs and KPIs. Real-time reports can be generated within seconds even with very high volumes of complex data sets, allowing managers to instantly identify emerging trends and patterns to facilitate better and faster decision-making. And most reports run in ten seconds or less with visual representation of data and drill-down capability.
Once your favourite business analytics reports are configured, you can save them for future use, or share them to colleagues. Reports can also be quickly downloaded to a spreadsheet, saved in PDF format, or a PDF-version of the report can be emailed to a colleague.
We know that you need to measure the Information Technology (IT) department's performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Our visual tools allow you to analyse data and proactively highlight trends and patterns early on.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customisable Report queries.
Giva's Staff Performance Reports provide analytics and deep insights to better lead your organisation and manage all the important aspects of employee performance. The Reports offer objective statistics with drill down capability to measure the performance and capability of Giva agents. Over a reasonable time period, these metrics and analytics can objectively measure differences in agent capability, productivity, focus, initiative, diligence and customer satisfaction.
These reports also make it easy for CIOs or VPs of Customer Service to measure individual and performance in real-time and after issues are closed. This encourages the full engagement of level 1-2-3 resources and eliminates finger pointing and blame.
80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase number of calls logged
70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics
90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity
85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours/month of report preparation
80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs
70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports
70% decrease in call time due to intuitive design
70% increase in effectiveness working with development
70% increase in number of calls captured