U.S.-EU Privacy Shield Framework

EU Privacy Shield Certified Cloud Help Desk & Customer Service Software
Giva websites and products abide by the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce and the European Union. Giva has certified that it adheres to the EU-U.S. Privacy Shield Principles. For more information on the EU-U.S. Privacy Shield Framework, including the EU-U.S. Privacy Shield Principles, and to view the scope of Giva's certification, please visit https://www.privacyshield.gov/. As part of our participation in these EU-U.S. Privacy Shield Framework, we have agreed to dispute resolution by JAMS for disputes relating to our compliance. If you have any questions or complaints regarding our compliance with the EU-U.S. Privacy Shield Framework, please contact us. If contacting us does not resolve the issue, you may raise the issue with JAMS here. Please see our full EU-U.S. Privacy Shield notice for more information.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms