"Giva has helped us reduce our total cost of ownership by approximately 70% with their cloud approach, easy administration, intuitive design, and only 1 hour of training."
Director of Customer Service
Business Results Achieved
"The Giva Service Management Suite™, including Giva® eCustomerService ™ and eKnowledgeManager™ was deployed in the cloud as their call center solution. The Giva Service Management Suite provided LifePics with a:
70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- 50% increase in call center team productivity using dashboards
- Spend just 20 minutes/week generating reports with actionable information
- 40% increase in customer satisfaction
- 80% increase in speed of providing input to the development department
- 70% decrease in total cost of ownership (TCO)
- 60% increase in productivity at senior management meetings
- 60% increase in call center department productivity
- 50% increase in effectiveness of call center leadership, training and mentoring
LifePics, an online digital photo printing web site serving over 7,000 clients and thousands of consumers, gives customers the freedom to save, store, share, and print photos anytime and from anywhere. The photo imaging service is a one stop shop for photo books, calendars, greeting cards, personalized gifts, photo sharing and storage, and a variety of mobile phone photo applications.