Giva Blog Categories : Software as a Service-SaaS

4 Advantages of a Cloud-based IT Help Desk

IT leaders are constantly looking for ways to bring about positive change in their organisations and one cannot deny that cloud-based technology is a part of that. Consequently, more help desk managers are opting to introduce online IT help desks to ensure that their customers receive the required support quickly and efficiently. Below is a list of reasons why deploying technologies like Giva's IT help desk can be advantageous:

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5 Key Reasons Why Asset Management is Important

Asset management and tracking software programs are critical components of organisational maintenance and development. If implemented correctly, they can minimise administration costs, centralise business processes, enhance customer service (CS) and strengthen an organisation's functions. The following is a list of areas in which asset management and tracking software can help your organisation:

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5 Essential Questions to Ask Prospective Cloud/SaaS Vendors

5 Questions for Prospective Cloud/SaaS Vendors

The decisions you make when onboarding cloud/SaaS vendors can determine the fate of your organisation. It is critical that you are well informed on the software solutions your business needs and whether or not the vendor can provide you with the best software, security and services. Here is a list of the most important questions to ask potential software providers to help you make that decision more confidently:

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2 Solutions to Address Aging Technology in the UK

Aging UK Technology

Technology changes so rapidly that in most cases, trying to keep up can seem nearly impossible. Some may feel that current technology is adequate, while others must have the latest and greatest. Whatever the reason, new technology is often vital to remaining secure and competitive with others around the world, especially in government and business sectors of society.

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UK Trends in Cloud IT Implementation

UK IT Cloud Computing

The popularity and demand for cloud computing has grown very rapidly in the United Kingdom. Research performed by the Cloud Industry Forum (CIF) in February 2015, based upon 250 IT and business decision-makers, reveals an astounding transition to cloud services that has taken place.

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Cloud Computing on the Rise

Cloud Computing Software as a Service Technologies

Worth approximately £6 billion, the cloud-computing industry is gaining traction in an increasing number of UK-based organisations. Some 84% of UK organisations currently use cloud services as part of their IT strategy, which represents a near doubling of the 48% adoption rate in 2010.

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Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use