Giva Blog
Europe Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

NHSX to Bridge the Gap Between Healthcare and Technology

On March 13 of 2019, Secretary of State for Health and Social Care, Matt Hancock, announced the creation of NHSX, which is a new unit developed to bridge the gap between healthcare and digital technology. It aims to do this by using technology to unite the three current departments; Health and Social Care; NHS England; and NHS Improvement.

[More]

4 Top Priorities in NHS Healthcare Technology Development

The Department of Health and Social Care (DHSC) recently published a policy paper which lays out the government's plan and vision for the development of user friendly technology in healthcare. The main purpose behind such development plans is to provide the public with improved healthcare experiences. With this vision in mind, the paper reveals the government's future priorities and areas of focus.

[More]

Paper vs. Digital Health Records: An NHS Crisis

A recent report by the research think tank, Parliament Street, revealed that 9,132 patient records were missing or stolen from 68 NHS hospital trusts throughout the 2017-2018 financial year.

[More]

4 Advantages of a Cloud-based IT Help Desk

IT leaders are constantly looking for ways to bring about positive change in their organisations and one cannot deny that cloud-based technology is a part of that. Consequently, more help desk managers are opting to introduce online IT help desks to ensure that their customers receive the required support quickly and efficiently. Below is a list of reasons why deploying technologies like Giva's IT help desk can be advantageous:

[More]

3 ROI-Increasing Reasons to Implement Customer Self-Service

Recently, the IT Service Management (ITSM) world has seen an increased focus on self-service IT. An increasing number of organisations are taking it on as a stronger and more beneficial approach in ITSM for a wide range of reasons. Self-service opens up unrivaled opportunities in both CS (Customer Service) and internal processes. Here are some of the benefits that may be expected by integrating self-service IT into your operations:

[More]

3 Valuable Tips on Customer Journey Tracking

The quality of the customer journey is what determines the fate of any organisation. The experiences that your clients have before they even access your site or enter your offices matter. A sponsored ad on Facebook may be the first interaction you have with a customer.

[More]

5 Key Reasons Why Asset Management is Important

Asset management and tracking software programs are critical components of organisational maintenance and development. If implemented correctly, they can minimise administration costs, centralise business processes, enhance customer service (CS) and strengthen an organisation's functions. The following is a list of areas in which asset management and tracking software can help your organisation:

[More]

Healthcare Security Events in the UK for 2018

UK Healthcare Security Events in 2018

Healthcare technology has made tremendous strides in just the past few years, however, the current status of healthcare information security and other integral issues may be unknown to many. For your convenience, Giva has listed a few upcoming healthcare security conferences and summits in the UK through the end of 2018 so you may gain valuable networking and educational information on this critical topic.

[More]

5 Ways Corporate Culture Can Optimise a Digital Transformation

5 Ways Corporate Culture Can Optimise Digital Transformation

Our perception of things always affects their outcome in one way or another. Similarly, company culture is a largely relevant factor when assessing a business's success rates in digital transformation. According to Jonathan Betcher, a CDO at SAP Software Solutions, culture is as equally important as business transitions and digital technologies. Even though culture is an abstract element, it is not an easy thing to alter. It requires persistence and consistency in order for the change to become well embedded into the organisation. Below is a list of ways of how company culture can affect an organisation's digital transformation:

[More]

5 Essential Questions to Ask Prospective Cloud/SaaS Vendors

5 Questions for Prospective Cloud/SaaS Vendors

The decisions you make when onboarding cloud/SaaS vendors can determine the fate of your organisation. It is critical that you are well informed on the software solutions your business needs and whether or not the vendor can provide you with the best software, security and services. Here is a list of the most important questions to ask potential software providers to help you make that decision more confidently:

[More]

 

1   2   3   4   5     More Entries