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5 Essential Questions to Ask Prospective Cloud/SaaS Vendors

5 Questions for Prospective Cloud/SaaS Vendors

The decisions you make when onboarding cloud/SaaS vendors can determine the fate of your organisation. It is critical that you are well informed on the software solutions your business needs and whether or not the vendor can provide you with the best software, security and services. Here is a list of the most important questions to ask potential software providers to help you make that decision more confidently:

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3 Reasons Why Change Management Software is Important

Reasons Why Change Management Software is Important

While it is quite normal for businesses to evolve and change for the sake of improvement, sometimes employees may lose sight of the bigger picture. The lines become blurred and needs arise for something to keep organisational processes under control and assist staff in having a smooth transition. Change can alter the fundamentals of an organisation including the tasks that a job position entails, the organisation's business model, its structure and business operations. This is where change management software comes in. Below is a list of reasons why such software is vital for an evolving organisation:

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CIO Events in the UK for 2018

2018 CIO Events in UK

Each year, CIO events become increasingly valuable in providing opportunities to network, learn and collaborate on cutting edge technology and initiatives. As a service to our customers, Giva has compiled the following list of upcoming CIO events occurring in the UK throughout the remainder of 2018:

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How Healthcare Providers & Consumers Should Deal with Data Breaches

Healthcare & Consumer Protection Against Data Breaches

According to a 2017 survey by Accenture, one in eight consumers in England has been the victim of medical information hacks. Their private medical information had been stolen from systems that lacked the adequate levels and measures of security. The survey of 1,000 people in England outlined that (78%) think healthcare providers should be responsible for protecting this information, while only 40% believe they themselves have responsibility. The data breaches that effectively jeopardised the medical information and identities of those affected each lost an average of £172 as a result.

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10 Change Management Tips From 4 Experts

Tips for Best Change Management

Many companies start off great. The business owner or CEO studies the market, understands it well and use their expertise to take off at a running start. But since all good things come to an end, this is simply not enough. Business leaders should always anticipate and accept change as a constantly evolving part of the company. This is also why often times, organisations that once used to be the best in their industries suddenly begin declining until they are eventually forced to either close down or find a way to change their technique.

Giva has compiled 10 tips from 4 renowned experts in the field on how organisations can leverage change management (CM):

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2 Solutions to Address Aging Technology in the UK

Aging UK Technology

Technology changes so rapidly that in most cases, trying to keep up can seem nearly impossible. Some may feel that current technology is adequate, while others must have the latest and greatest. Whatever the reason, new technology is often vital to remaining secure and competitive with others around the world, especially in government and business sectors of society.

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Will the UK Tech Sector Weather the Brexit Storm?

UK Technology & Brexit

It is well known that Silicon Valley is home to some of the world's largest tech companies, including Apple, Google, Facebook and many more. Besides hosting these companies, Silicon Valley is poised to make an impact in the United Kingdom's exit from the EU, that is if UK tech companies have anything to say about it.

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4 Tips on Delivering a Seamless Customer Experience

Improve Seamless Customer Experience Guide

The key to a seamless customer experience (CX) is that the buyer does not even notice the experience. The transaction should be so effortless and natural, to the point that customers barely feel it. Ironically, these experiences are often the most memorable and make customers come back for more. Below is a list of ways that can assist businesses in developing more seamless CX for their clients:

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5 Main Concerns for Cyber Security Teams

Cyber Security Team Issues

On 14 February 2017 the UK launched a cyber security unit, tasked with protecting the government, authorities and companies from cyber attacks. After having been in operation since late 2016 the unit was officially made part of the UK's security and intelligence agency. The UK government allocated £1.9 billion (€2.24 billion) to its National Cyber Security Strategy over the next five years. Cyber security is becoming of greater importance around the world, with countries building and tasking teams in matters of national security. The following are five major concerns for cyber security teams:

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4 Ideas That Can Help Improve Customer Service in the UK

Customer Service in the UK

Though overall customer service in the UK has improved, statistics from the recent 2017 report by the Institute of Customer Service show that there has been an increase in customer effort and disputes with organisations. This means that while things are looking up for the industry, there is much room for improvement. Here are four ways to do that:

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